When requested by a support engineer or dealer support, you can create a support package in FLARM Hub (the PowerFLARM Fusion web interface). The package is a zip file containing configuration and debug data. The button to create the zip file can be found on the Tools / Support page in FLARM Hub. The zip file is saved on the connected computer or mobile device.
To download the support package:
- Connect to FLARM Hub. See section 3.1 in FTD-078 PowerFLARM Fusion User and Maintenance Manual.
- Go to the Tools / Support page using the navigation link in the left-side menu. If using a mobile device (narrow screen), first open the menu by using the top left menu icon ('hamburger button'). Click on the button 'Create Support Package'. The button functions like a guarded switch and will turn red. Click on the button again to start the package creation process.
- The file creation process takes around 10 minutes. Do not navigate away from the page. When finished, the file will be offered for download. Save the file to the computer or device and send it to support as instructed.
The package creation takes approximately 10 minutes to complete, during which the device will be inoperable. Do not attempt this during flight.