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How do I get my device repaired?

If your FLARM device is not working as expected, first make sure that it is correctly installed and configured. Make sure that the antennas and antenna cables are approved and correctly installed. Requirements for installation can be found in the respective installation manual, EASA Minor Change documents, and the document Application Note FLARM Antenna Installation. Also, search the FAQ for your issue.

Specific requirements and repair procedures depend on the type of device (see below).

Never send devices directly to the FLARM office in Switzerland or to any service partner without first having received an RMA number and the appurtenant address. Devices sent to the wrong address or without an RMA number will not be accepted and returned at cost.

PowerFLARM Fusion and PowerFLARM Core

The following documents include requirements for installation of PowerFLARM Fusion and appurtenant antennas:

The following documents include requirements for installation of PowerFLARM Core and appurtenant antennas:

Repair under warranty

If the device is defective, has been installed correctly, and is still within the legal guarantee period, contact the installer or dealer from whom the device was purchased. They can organize a warranty repair.

Repair without warranty

In other cases, contact your nearest FLARM Service Partner, who can repair the device. Service Partners set their own prices, so always enquire about the price before repair.

EMEA (Europe, Middle East, Africa), except the UK, Ireland, and Switzerland

Menkar Technology, Spain
info@menkar.es

UK, Ireland

LX Avionics, UK
info@lxavionics.co.uk

Switzerland

FLARM Technology, Switzerland
support@flarm.com
Only for customers in Switzerland. Never send devices to our office. The address to the local service partner will be communicated together with the RMA number.

Americas

Cumulus Soaring, US
paul@remde.us

Australasia, Asia except for Middle East

Swift Avionics, Australia
nathan@swiftavionics.com.au

PowerFLARM Portable

The following documents include requirements for using PowerFLARM Portable and appurtenant antennas:

If the device is defective, has been set up and used correctly, and is still within the legal guarantee period, contact the dealer where the device was purchased. They can help with organizing a warranty repair. In other cases, the dealer can also help to organize repair at cost in Switzerland.

Classic FLARM

Manufacturing of Classic FLARM devices has stopped several years ago. Spare parts for repair may no longer be available. We thus recommend upgrading to a PowerFLARM Fusion installation, with tripled detection range, antenna diversity, better interference protection, ADS-B/transponder receiver, and better and intuitive obstacle warnings.

The manuals for Classic FLARM can still be found here.

Please check with your local dealer if a repair is still possible. In the EU, contact the FLARM Competence Center for a quote: http://www.segelflugbedarf24.de/flarm/download/auftragsformular1.pdf. Note that this may already induce costs.

Devices from other manufacturers (OEMs)

The document Application Note FLARM Antenna Installation applies to all FLARM devices. For additional installation requirements, support and repair, contact the device manufacturer or dealer where the device was purchased.

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